Privacy Policy

Questetra is committed to protecting your privacy.

Questetra Privacy Policy

1. Introduction

The mission of Questetra Inc. (hereinafter referred to as the “Questetra”) is “Innovating the world’s business through software”.

This Privacy Policy describes how and when your information is collected, used and shared by Questetra when you, your colleagues or other users use Questetra’s services or products (which includes the websites, apps and related services that link to this Privacy Policy; hereinafter referred to as the “Questetra Services”). By using the Questetra Services, you consent to the collection of your information under this Privacy Policy. If you disagree with this Privacy Policy, then please do not use the Questetra Services.

2. Changes to the Policy

Questetra may update this Privacy Policy from time to time. When Questetra makes material changes to the agreements, Questetra will provide you with notice as appropriate under the circumstances, e.g., by displaying a notice within the Questetra Services page or by sending you an email. Your continued use of the Questetra Services after the changes have been made, will constitute your acceptance of the changes.

3. Information you give

User Account Information: Questetra asks for and may collect personal information about you such as your name, address, phone number, email address, and credit card information (only token and last 4 digits), as well as certain related information like your company name and website URL, when you register for an account to access or use the Questetra Services. Questetra also asks for and collects personal information such as a name or an alias and an email address from any individual that you authorize to log into and use Questetra Services in connection with your account.

4. Information Questetra gets from your use of Questetra Services

Access Log Information: Questetra automatically records information when you use the Questetra Services. This log data may include the date and time of your use of Questetra Services, your IP address, the refered URL (the URL of the web page that linked to the Questetra Services), your browser type and settings, language preferences, and cookie data.

Device Information: Questetra may also automatically collect information about the device you are using to connect to Questetra Services. This device data may include your hardware model, operating system version and unique device identifiers.

5. Information Questetra collects from other sources

Questetra may also obtain information about you from other sources. For example, if you create or log into your SaaS account(s) through another service (like Google Identity Platform), Questetra will receive information from that service, such as username(s), email address(es), profile picture URL(s), organization units and user groups, via the authorization procedures used by that service.

6. Use of Information

Questetra uses the information to provide, maintain, protect and improve the Questetra Services, to develop new ones, and to protect Questetra and the Questetra Services users. Examples of such use include:

-1 Personalizing your and your organization’s user-experiences in Questetra Services;
-2 Communicating with users and administrators regarding their use of Questetra Services;
-3 Enhancing the security of Questetra Services.

7. With your consent

Questetra does not share your information with companies, organizations or individuals outside of Questetra. However, when Questetra has your consent, Questetra may share the information with companies, organizations or individuals outside of Questetra.

8. For legal reasons

Questetra may disclose your information to a third party if Questetra believes that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, or to respond to an emergency which Questetra believes in the good faith requires Questetra to disclose information to assist in preventing the death or serious bodily injury of any person.

9. Aggregated or de-identified data

Questetra may also share aggregated or anonymised information with third parties that does not directly identify you.

10. Transfer to other countries

Questetra transfers, processes and stores the information on servers located in several countries such as Japan, Germany or the United States. Information collected within the European Economic Area and Switzerland may, for example, be transferred to and processed in a country outside of the European Economic Area and Switzerland, where you may have fewer legal rights in relation to your information.

11. Request of correction and suspension

You can request to disclose, correct, add and/or delete the information you have provided Questetra and/or to suspend its use. You can make requests, claims or questions regarding information by contacting Questetra at the email address below.

Questetra, Inc., Grievance Desk


Established: April 1, 2008.
Minor amendment: November 1, 2012.
Amended: February 1, 2018. (Globalization)

1. Our Commitment to Your Privacy

Questetra, Inc.(hereinafter referred to as the “Questetra” in this article) takes it as a one of most important social responsibilities to handle your personal information properly. To make sure your personal information is secure, we put these guidelines in effect within the corporation.

2. Personal Information

“Personal Information” is information through which you can be identified. In general, you can visit our Websites without giving us your personal information. There are times when we may collect your personal information, for instance: to process an order, to correspond or in regard to a job application.

3. Uses

The followings are how we use your personal information:

  • To fulfil your requests including your purchase of Questetra products, by Questetra or by others involved in fulfilment.
  • To confirm your purchase of Questetra products.
  • To provide information on our products and services.
  • To contact you for customer satisfaction surveys, market research or in connection with certain transactions.
  • By Questetra and selected organizations for marketing purposes.
  • In a non-identifiable format for analysis.
  • To develop our business relationship.
  • To select and correspond in regard to a job application.

4. Disclosure of Your Information

Questetra does not sell or rent your contact information to any third parties without your prior permission, except in the following cases:

  1. When it is difficult to obtain your permission and we need to avoid danger of damage or lost of life or properties.
  2. When it is difficult to obtain your permission and we need to promote public health or to promote sound development of youth.
  3. When we need to cooperate in activities of organs or proxy of national or local governments and obtaining your permission makes such activities difficult to be accomplished.
  4. Other cases the laws require.

5. Integrity of Your Personal Information

Questetra tries to keep your personal information accurate, complete, and up to date within the purposes for which it is used.

6. Protecting Your Personal Information

Questetra takes precautions and makes corrections as an appropriate measure needed to safeguard your personal information against unauthorized access, loss, destruction, alternation, misuse, and disclosure.

7. Request of Disclosure, Correction and Suspension

You can request to disclose, correct, add and/or delete the personal information you have provided Questetra and/or to suspend its use. You can make such requests, other claims or questions relating to personal information by contacting Questetra at the email address or the phone number below.

Questetra, Inc., Grievance Desk (9:00 – 18:00 on weekdays [JST])
P: +81-75-205-5007 /

8. Non-Compulsoriness

Inherently, you have the right not to provide your personal information to Questetra, though, there are times when we cannot deliver some services or products requiring your personal information. If you provide with incorrect personal information, we may fail to make certain services, products and/or delivery of them accurately and promptly.

9. Cookies and Other Technologies

Questetra’s websites, services and products may use “cookies” and other technologies, and these technologies do not automatically collect your personal information unless you enter to provide your personal information.

You may turn off cookies in your browser, though, by doing this, it might make certain services or products unavailable.

10. Logs

Questetra gathers certain information automatically and stores it in log files, which does not identify individual users, to analyze trends and users’ movements and to measure effect of advertising. This information may include IP addresses, browser type, Internet domain name, Internet service provider, referring or exiting pages, operating system and date or time stamp.

We do not disclose these log files except on request of a court, a police or other law enforcement entities.

11. Revision

Questetra may update its privacy policy from time to time. When we change the policy, a notice will be posted on our website along with the updated privacy policy. The updated policy will enter into effect from the time of our post.


Established: April 1, 2008.
Minor amendment: November 1, 2012.