Fair Process

Fair Process, is a procedure which a manager should follow in order to achieve team reformation. “Decision-making” by the manager is necessary to reformation, nonetheless the motivation of the team must be maintained.


1. Overview

Fair Process originally comes from the title of the thesis, “Fair Process: Managing in the Knowledge Economy”. It was presented in 1997 by Dr. W.Chan Kim who would later publish “Blue Ocean Strategy”.

It is the idea that there are some problems in the Business Processes that are executed in secret.

Specially, “discontinuing many existing processes for a large scale improvement” in a (process within the Business Improvement Process), it is highly possible that the ones associated with confidential execution processes becomes bigger than expected. Needless to say, although it may be important that the operation of a Business Improvement Process is carried out with resolute conviction by the executor, improvement which causes the decrease in motivation of members is pointless.

Fair Process is an idea that a manager should make a decision by asking the members’ opinion, explain the reason why the decision is being made, and to clarify new targets.


2. The Three Principles

2-1. Engagement

Engagement means asking for ideas from the members when making a decision. Especially, the materialization of the recommendations taken from the organized dissenting opinions and the organization of the group knowledge.

2-2. Explanation

Explanation refers to elucidating the reasons why the final decision was made. It often happens that only the content of final decision is explained.

2-3. Expectation Clarity

Expectation Clarity refers to making targets and milestones clear.



3. Misunderstanding of Fair Process

As written in the thesis, fair process is not decision by consensus.

Manager’s Decision-making itself is made based on the best idea, not by the achievement of consensus.


4. BPM Activity and Fair Process

The participation of each and every employee is essential for the continuous improvement of the Business Process.

In business improvement, it is expected for employees to be led to participate in BPM activity actively by increasing their motivation by applying the Three principles of ‘Engagement’, ‘Explanation’ and ‘Expectation Clarity’.


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