Downloading ‘Process Logs’ may Cause Service Outage (Fixed)

This bug has been fixed.

Fixed Version

  • Version 9.9.5

Affected Version and Operation

  • Version 9.9.0 or later (SaaS Edition)
  • System Administrator tries to Download [Process Log].

Bug Details

  • Occurs in operating:
    • Clicking on the [CSV Download (UTF-8)] button ([Process Log]<-[System Setting]), when the number of logs is huge (indicated at right-top).
      (System Administrator Authorization is required.)
  • What will occur
    • Memory Shortage error will occur in our Server Computer. the Application will crash.

Workaround・Recovery

  • Please do not click on the [CSV Download (UTF-8)] button, if the number of logs is more than 10000.
    • Downloading is impossible if logs were more than 10000. An Error message will appear. (Due to the Specification of v9.4.4)
  • When you download ‘Process Logs’,please narrow down to less than 10000 logs by filtering with ‘Term’ or ‘Process ID’.
  • This bug will not occur in downloading ‘System Logs’.
  • This bug is due to be fixed in the coming release version.