In [Message Start Event (Email)], the Process may Not Start

This bug has been fixed.

Fixed Version

  • Version 11.3.0.20170316

Affected Version and Operation

  • Version 11.3.0
  • Utilizing [Message Start Event (Email)]

Bug Details

  • Occurs in operating
    • Utilizing [Message Start Event (Email)] to trigger Processes with the emails
  • What will occur
    • Despite the email is being delivered, the Process is not started and no error notification email is sent

Cause and Action

  • On the platform (GAE: Google App Engine) which we are utilizing for the processing of “Receiving email and Starting Process”, improved version has been released and some behavior changed
  • Processing of “Receiving mail and Starting Process” was not able to respond to this behavior change, so we modified the program and responded to “change in behavior”
  • This bug has been fixed.

Occurrence situation and Recovery method

  • From about 16:00, 2017-03-15 until About 14:00, 2017-03-16, this malfunction occurred in some emails
  • As for “cases that received email, but the Process has not been started”, please correspond by one of the following methods.
    • Start the Process manually
    • Resend the email