Message Start Event (Form): An Error Message may be Displayed Despite the Process is Started

Fixed Version

  • For SaaS edition, it is scheduled to be fixed in the version to be released during February and March 2018
    • Other than SaaS, it will be March 2018 or later (TBD)

Affected Version and Operation

  • Questetra version: unknown
  • Use environment
    • Confirmed the problem symptom upon Chrome 64/63 on Windows 7/8.1/10
    • (There is a possibility of occurrence even in other use environments)
  • Enter information in [Message Start Event (Form)] and submit

Bug Details

  • Occurs in operating
    • Enter information in [Message Start Event (Form)] and submit
  • What will occur
    • Despite the process is started, an error dialogue of “System failed to retrieve data from server. Please reload this page.” may be displayed [SaaS Edition]
      • Even in the same environment, sometimes it occurs and sometimes doesn’t .
    • In [Download Edition] and others, message indicating completion of transmission is not displayed

Workaround ・ Recovery

  • There is no way to avoid this trouble
  • Even if this problem occurs, the process is started normally after sending the form, If there is no input error
  • This Bug is due to be fixed in the next releasing version