Jul. 18 (UTC+9) Access Failure Occurred in Particular Environments of Free SaaS Edition.(Recovered)

This problem has been recovered already.

Some of our customers intermittently could not access ‘Questetra BPM Suite SaaS Edition’ because access trouble has occurred in term of 08:55 to 10:01 on July 18. We deeply apologize to for the inconvenience during the period.

Trouble Date

Occurred:Thu, Jul. 18, 2013, 08:55 (JST) [+09:00]
Recovered:Thu, Jul. 18, 2013, 10:01 (JST) [+09:00]

What Occurred

Particular customers of Free SaaS Edition could not access to Questetra BPM Suite.

* Concerned customers have been informed individually.

Cause of Trouble

The server became overloaded temporarily because processing was concentrated.

Reaction

Rebooted the application.