This problem has been recovered already.
Some of our customers could not access ‘Questetra BPM Suite SaaS Edition’ because access trouble has occurred around 14:53 on September 27 (JST, +09:00). We deeply apologize to you customers for inconvenience during the period.
Occurred：Fri, Sep. 27, 2013 14:53:28 (JST) [+09:00]
Recovered：Fri, Sep. 27, 2013 14:53:52 (JST) [+09:00]
A part of customers of Free SaaS Edition could not access Questetra to the following URL.
Cause of Trouble
Because of a crash of database server process, database function stopped.
Rebooted the database server process.