Sep. 27 (UTC+9) Access Trouble occurred in Partial Environments of Free SaaS Edition (recovered)

This problem has been recovered already.

Some of our customers could not access ‘Questetra BPM Suite SaaS Edition’ because access trouble has occurred around 14:53 on September 27 (JST, +09:00). We deeply apologize to you customers for inconvenience during the period.

Trouble Date

Occurred:Fri, Sep. 27, 2013 14:53:28 (JST) [+09:00]
Recovered:Fri, Sep. 27, 2013 14:53:52 (JST) [+09:00]

What Occurred

A part of customers of Free SaaS Edition could not access Questetra to the following URL.
‘https://fs.questetra.net/007xxxxx/’

Cause of Trouble

Because of a crash of database server process, database function stopped.

Reaction

Rebooted the database server process.