Jan. 25 (UTC+9) Access Failure Occurred in Particular Environments.(Recovered)

This problem has been recovered already.

Some of our customers could not access ‘Questetra BPM Suite SaaS Edition’ because access trouble has occurred in term of 0:27 to 1:15 on January 25. We deeply apologize for the inconvenience during the period.

Trouble Date

Occurred:Thu, Jan. 25, 2014, 00:27 (JST) [+09:00]
Recovered:Thu, Jan. 25, 2014, 01:15 (JST) [+09:00] (48 minutes)

What Occurred

Particular customers could not access to Questetra BPM Suite.

Cause of Trouble

Failure in virtual server hosting in the application server

Reaction

Rebooted the server, and restarted the application. (has recovered already)