June 12 (UTC+9) “Message Start Event (email)” did not Work (Recovered)

Around 10:35 on June 12th (UTC+9), there was a failure in “Message Start Event (email)” function of ‘Questetra BPM Suite’. Because of the failure, some New Processes could not be Started.
We deeply apologize to you customers for inconvenience.

(added at 6/12 12:30)
This trouble has been recovered around 12:42 on June 12 (JST) [+09:00].
No error has been detected since 12:42

Trouble Date

Occurred:Thu., Jun. 12, 2014 10:35 (JST) [+09:00]
Recovered:Thu., Jun. 12, 2014 12:45 (JST) [+09:00] (added at 14:15)

What Occurred

For the customers who are using “Message Start Event (email)”, New Processes did not Start even the emails had been received at the address to Start process.

Cause of Trouble

(Under investigation 6/12, 11:50)
Platform failure of the application for processing the “process starting by the email reception”. (added at 14:15)

Reaction

Recovered according to the recovery of Platform failure of the application for processing the “process starting by the email reception”. (added at 14:15)