Sep. 2 (UTC+9) Access Trouble occurred in Partial Environments of Free SaaS Edition (Recovered)

This problem has been recovered already.

Some of our customers could not access ‘Questetra BPM Suite SaaS Edition’ between 22:58 September 2nd (JST, +09:00) and 01:23 on 3rd, because access trouble occurred. We deeply apologize to you customers for inconvenience.

Trouble Date

Occurred: Mon, Sep. 2, 2014 22:58 (JST) [+09:00]
Recovered: Tue, Sep. 3, 2014 1:23 (JST) [+09:00]

What Occurred

Customers of Free SaaS Edition using in the following URL format could not access Questetra BPM Suite.

  • https://XXXX-YYYY-(3 digits).questetra.net/

Cause of Trouble

Abnormal end of Web-server process

Reaction

Recovered by rebooting Web-server process.