Sep. 13 (UTC+9) Access Trouble occurred in Partial Environments of Free SaaS Edition (Recovered)

This problem has been recovered already.

Some of our customers could not access ‘Questetra BPM Suite SaaS Edition’ between 14:23 and 15:18 of September 13th (JST, +09:00), because access trouble occurred. We deeply apologize to you customers for inconvenience.

Trouble Date

Occurred: Sat, Sep. 13, 2014 14:23 (JST) [+09:00]
Recovered: Sat, Sep. 13, 2014 15:18 (JST) [+09:00]

What Occurred

Customers of Free SaaS Edition using in the following URL format could not access Questetra BPM Suite.

  • https://XXXX-YYYY-(3 digits).questetra.net/

Cause of Trouble

Application Server failure

Reaction

Recovered by rebooting Application Server machine.