This problem has been recovered already.
Some of our customers could not access ‘Questetra BPM Suite SaaS Edition’ between 14:23 and 15:18 of September 13th (JST, +09:00), because access trouble occurred. We deeply apologize to you customers for inconvenience.
Occurred： Sat, Sep. 13, 2014 14:23 (JST) [+09:00]
Recovered： Sat, Sep. 13, 2014 15:18 (JST) [+09:00]
Customers of Free SaaS Edition using in the following URL format could not access Questetra BPM Suite.
- https://XXXX-YYYY-(3 digits).questetra.net/
Cause of Trouble
Application Server failure
Recovered by rebooting Application Server machine.