Apr. 23 (UTC+9) Access Trouble Occurred Intermittently on Part of Free SaaS Edition (Recovered)

This problem has been recovered already.

Customers of Free SaaS Edition of ‘Questetra BPM Suite SaaS Edition’ could not use the service intermittently between 23rd and 24th of April, because access trouble occurred. We deeply apologize to you customers for inconvenience.

Trouble Date

Occurred on the following time

  • 2015/4/23 17:20 – 18:34 (74 min. period) [UTC +9:00]
    • 2015/4/22 8:20 – 9:34 [UTC]
  • 2015/4/24 00:10 – 00:25 (15 min. period) [UTC +9:00]
    • 2015/4/23 15:10 – 15:25 [UTC]
  • 2015/4/24 00:40 – 00:58 (18 min. period) [UTC +9:00]
    • 2015/4/23 15:40 – 15:58 [UTC]

What Occurred

Some of the customers of Free SaaS Edition could not access to Questetra BPM Suite

Cause of Trouble

The server process has stopped abnormally because it became out of memory for a mistake in the server configuration.

Reaction

Fixed the server configuration, and rebooted the server process