This problem has been recovered already.
Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not access to the server at 11:31 on 10th of June (JST), because an access trouble occurred. We deeply apologize to the customers for your inconvenience.
Occurred: 2015/6/10 11:31:49 [UTC +09:00]
- 2015/4/27 2:31:49 [UTC]
Recovered: 2015/6/10 11:32:44 [UTC +09:00] (55 seconds period)
- 2015/4/273 2:32:44 [UTC]
Particular customers of Paid SaaS Edition on Japanese regional server could not access to Questetra BPM Suite
Cause of Trouble
Memory error occurred in virtual machine host upon maintenance of web server.
Rebooted the web server process and recovered.