This problem has been recovered already.
Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not use the service between 6:51 and 8:42 on the 18th of August, because access trouble occurred. We deeply apologize to the customers for your inconvenience.
Occurred: 2015/8/18 06:51 [UTC +9:00]
- 2015/8/17 21:51 [UTC]
Recovered: 2015/8/18 08:42 [UTC +9:00] (1 hour and 51 minutes period)
- 2015/8/17 23:42 [UTC]
Particular customers of Paid SaaS Edition could not access to Questetra BPM Suite
Cause of Trouble
Failure in virtual server hosting
Restarted the applications on the new server.