May. 15 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

This problem has been recovered already.

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 9:00 and 9:34 on May 15th, 2017 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

Occurred: 2017-05-15 09:00 [UTC +9:00]

  • 2017-05-14 16:00 [UTC]

Recovered: 2017-05-15 09:34 [UTC +9:00] (34 minute period)

  • 2017-04-14 16:34 [UTC]

What Occurred

Particular customers of Free SaaS Edition could not login to Questetra BPM Suite
(An error is displayed on the screen before login)

Cause of Trouble

Too many Database connections

Reaction

Recovered by restarting the application server.