This problem has been recovered already.
Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 9:47 and 10:02 on November 21th, 2017 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
Occurred: 2017-11-21 9:47 [UTC +9:00]
- 2017-11-21 0:47 [UTC]
Recovered: 2017-11-21 10:02 [UTC +9:00] (15 minutes period)
- 2017-11-21 1:02 [UTC]
Particular customers of Free SaaS Edition could not login to Questetra BPM Suite
Cause of Trouble
Memory shortage occurred at the application server
Recovered by restarting the application server process