Security and Privacy

Our SaaS business is built on our Customers' Trust. At Questetra, we believe it is important not to distribute or inappropriately use data that belongs to you.

Security-and-Privacy-SaaS-BPMS.pdf (PDF: 170KB, 1page)

Confidentiality

Questetra Employees do not Access Customer’s Data

Questetra may only access Data that belongs to you in strict compliance with Customer Agreement. For purposes of providing technical support, you may choose to grant Questetra permission to access accounts in order to resolve a specified issue. With respect to our customer’s personal information, Questetra strictly complies with our Privacy Policy which adheres to OECD guidelines. The use of personal information by Questetra is restricted to activities such as query support. Privacy Policy

 

Integrity

Questetra Protects Customer’s Data.

Questetra selects and manages global infrastructure at scale to provide quality SaaS. Currently, Questetra provides its services mostly on infrastructures of Amazon Web Services LLC. Other information about the individual elements of the system is kept confidential for security reasons. Each transmission is processed by multiple applications at different multi-tenancy levels. And adding, referencing, updating and deleting of customer’s data are done only through the system operation by the customer. Also, bulk download in CSV format (except File type data item) is available if necessary. In addition, customer’s data is backed up automatically several times throughout the day. Final backup data is stored in extremely high durability storage (object durability 99.999999999: Eleven Nine).

 

Availability

24-7 Service.

Questetra has continued to add structures for fault-tolerance and high availability to the system that consists of a virtualized server group and over 200 applications. Also, Questetra has built an external mechanism to detect “System warning” or “System Down” to deal quickly to an emergency failure, and has established a system capable to promptly notifying the customer.

 

Questetra, Inc.


Records in 2017

  • 2017-01: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-02: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-03: 99.991% (Failure on all tenants: 4 min, Partially: 0 min)
  • 2017-04: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-05: 99.999% (Failure on all tenants: 0 min, Partially: 34 min)
  • 2017-06: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-07: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-08: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-09: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-10: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
  • 2017-11: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)

 

– Failures that are subject to be measured in this availability rate refer to the state in which the present system does not have an outgoing connection.
– Automatic measuring of “(Uptime – Downtime) / Uptime” of each Tenant.
– Average values of all the Tenants has posted in this list. (Not including the tenants who are served for Free.)
– Note that Planned downtime is not included.
– Please see: “Bug, Obstacle, Maintenance“, for the content of individual failure.

Past Records

2016-01: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-02: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-03: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-04: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-05: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-06: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-07: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-08: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-09: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-10: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-11: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2016-12: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2015-01 to 03: 100.00% (Failure on all tenants: 0 min, Partially: max. 6 min)
2015-04 to 06: 99.999% (Failure on all tenants: 0 min, Partially: max. 35 min)
2015-07 to 09: 99.992% (Failure on all tenants: 0 min, Partially: max. 111 min)
2015-10 to 12: 99.833% (Failure on all tenants: 221 min, Partially: 0 min)
2014-01 to 03: 99.992% (Failure on all tenants: 0 min, Partially: max. 48 min)
2014-04 to 06: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2014-07 to 09: 100.00% (Failure on all tenants: 0 min, Partially: 0 min)
2014-10 to 12: 99.917% (Failure on all tenants: 110 min, Partially: 0 min)
2013-01 to 03: 99.969%
2013-04 to 06: 100.00%
2013-07 to 09: 99.441%
2013-10 to 12: 100.00%
2012-01 to 03: 100.00%
2012-04 to 06: 100.00%
2012-07 to 09: 99.963%
2012-10 to 12: 100.00%
2011-01 to 03: 99.932%
2011-04 to 06: 99.817%
2011-07 to 09: 99.947%
2011-10 to 12: 99.970%
2010-01 to 03: 100.00%
2010-04 to 06: 100.00%
2010-07 to 09: 99.713%
2010-10 to 12: 100.00%
2009-09 to 12: 99.743%
* Service started in Sept. 2009

History of Questetra BPM Suite
– Jan. 2009: <Launched Download Edition>
– Apr. 2009: v2.0 April 2009
– Aug. 2009: v3.0 August 2009
– Sep. 2009: <Launched SaaS Edition (Cloud Service) >
– Oct. 2009: v4.0 (G Suite (formerly Google Apps) Connecting)
– Jan. 2010: v5.0 (External start process)
– Jun. 2010: v6.0 (Input form customization)
– Jun. 2010: <Added free tier (Limited 5 Users) >
– Sep. 2010: v7.0 (Publishing external application API)
– Aug. 2011: v8.0 (In-house SNS)
– Aug. 2012: v9.0 (PDF Auto-generation)
– Nov. 2014: <Expanded free tier (Limited 10 Users) >
– Nov. 2014: v10.0 (Graphical Analysis)
– May. 2016: v11.0 (Auto-communication)