Last updated Nov 06, 2017

Checking Summary Chart of Completed Issues (Monthly / Work-specific)

When you want to check to see the performance at the level of the entire company, you can see the number of closed Issues that actually have flowed through the Business Flow, and the average time of them. You can easily detect the change in performance because the number of Issues in one-year and the average processing time on them is automatically aggregated by the month and is graphed. You can see the Process logs and business data of each individual Issue, in the [Details of the Issue].

1. The Number of the Issues
Checking the number of the Issues which have been completed successfully to the final Step, with the bar chart (Aggregation of past one year/ by month)
2. The Average Time Required
Checking the time required to complete till the final Step, with a line chart (Aggregation of past one year/ by month)
  • Displaying together with the list of the Issues
  • The Issues in progress that are at the Steps in the middle, will not be included in the aggregation
  • The Issues that was Terminated or Deleted at the Steps in the middle, will not be included in the aggregation
  • The indication of the result of the aggregation (value) may differ by the User, in accordance to the Data Viewer Authorization

1. Choosing the Operation
Choose a Business Flow in the aggregation chart of all Issues, and then update the aggregation chart
  • The bar chart of the changes in the number of the Issues, and the line chart of the average of the time required will be updated
  • The Flow chart is also displayed together (The number of the times that Issues have passed through, etc. will be shown on the Flow diagram)

1. Narrowing down by Month
Clicking on the ‘Month’ in each chart to narrow down the Issues
  • Sorting by the date and time of occurrence of the Issue (default)
  • It is possible to sort by the date and time of the end of the Issues also
  • It is not possible to sort by the time it took till the last step (time required) (As of v9.8)