M311 BASIC SETTING
Last updated Jun 07, 2016

Check the Agreed License and License Policy

Questetra, as the Cloud based service, has the different limit on the number of "User Accounts (Seats) that can be registered" between "Flexible Plan" and "Annual Plan". As far as the number of User Accounts does not exceed the limit, you can freely Add Users or Replace them. There is no upper limit of the number of [Organization] and [Role] which group Users.

Check the Agreed License and License Policy

a. Number of Places
The maximum number of User Accounts that can be registered
b. Utilization
Transition of the number of registered accounts
c. File Capacity
The total amount of files attached to Issues (file type data), those on the Open Chat
  • Annual Plan:The upper limit of the number of contracted Users (Seats) corresponds to the limit of the number of registered Users
    The operation (including API) of exceeding the limit on the registered Users will result in an error
    If the number of registered Users has reached the limit, the [New User] button would be hidden
  • Deleted User Accounts are not counted as the number of User Accounts
  • Flexible Plan:There is no limit on the number of registered Users, and you will be charged according to your utilization
  • Under some special contracts, there is a limited number of total ongoing Issues
  • There is no limit in the amount of data entered (e.g. Numeric, String) in the Issues, except for File type data
  • You can check the total amount of saved files in the File Repository (M314)
  • After reaching the file capacity limit, operation of Start will become an error
a. Delete Unnecessary User Accounts
Delete a User Account of a retired employee, etc. (M306)
b. Delete Unnecessary files
Delete, for example, obsolete files, high-res image files, etc. (M314)
  • Even when you Delete User Accounts, the system saves a duplicate of the User information in Issues data or Issues Log information, etc.
  • Currently, setting data entry limitations is not available (M206)
  • As for communication limitations in Questetra, uploading is limited to 100MB on each operation